Refund policy
Refund Policy
Last updated: June 2026
At Auth Pace, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
Most items may be returned within 30 days from the delivery date.
To be eligible for a return, the item must:
- Be unused, unworn, unwashed, and in its original condition.
- Include all original packaging, tags, accessories, and documentation (if applicable).
- Be in a condition suitable for resale.
- Be free from stains, odors, damage, alterations, or any signs of misuse.
Returns that do not meet these requirements may be refused or may be eligible only for a partial refund, at our sole discretion.
How to Start a Return
Before returning any item, you must contact our Customer Support team at support@authenticpace.com.
Please include:
- Your order number
- The reason for the return
- Photos of the item (if damaged, defective, incorrect, or if requested by our team)
Our team will review your request and provide return instructions if your return is approved.
Returns sent without prior authorization or to an address other than the one provided by our Customer Support team may not be accepted or eligible for a refund.
Return Shipping Costs
Unless the return is due to our error, customers are responsible for all return shipping costs.
Return shipping costs will only be covered when:
- The incorrect item was received.
- The item arrived damaged or defective.
- The return is required due to an error on our part.
Customers are responsible for ensuring that the returned package reaches us.
We strongly recommend using a trackable shipping service, as we cannot issue refunds for packages that are lost during return transit.
Refund Process
Once your returned item has been received and inspected, we'll notify you regarding the status of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution.
Original shipping charges are non-refundable, unless the return results from our error or is otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
After reviewing your request, we may offer:
- A replacement
- An exchange
- A full refund
When the issue is confirmed to be our responsibility, we will also cover any applicable return shipping costs.
Non-Returnable Items
Unless they arrive damaged or defective, we cannot accept returns for:
- Personalized or custom-made products
- Gift cards
- Digital products or downloadable content
- Final sale or clearance items marked as non-returnable
Refused or Undeliverable Shipments
Orders refused by the customer, abandoned, or returned because of an incorrect or incomplete shipping address provided during checkout may be subject to:
- Return shipping fees
- Carrier handling charges
- Other applicable costs
These amounts may be deducted from any eligible refund.
Right to Refuse Returns
Auth Pace reserves the right to refuse any return or refund request that does not comply with this policy or applicable law.
Contact Us
If you have any questions, please contact us: